Dear Dr. St.Clair,

I just wanted to thank you for your excellent customer service.  We first ordered a SupportRx: Total Body Harness (XL) from you in preparation for our English bulldog (Rooney)’s double TPLO surgery scheduled for December 18th, 2013.

We received our order on Monday, December 2nd and were very impressed by the quality of the harness, and were eager to try it on for size – but when we tried the harness on Rooney to see if it fit, we saw that the harness was too long for his short body (the front part went all the way to the back – and partially covered his tinkler, so the back part couldn’t be attached at all).

We sent an email to your customer service department in order to see if/how we could go about exchanging the harness for a smaller size, and were promptly answered by possibly the nicest lady I’ve crossed paths with in a long time, named Martha.

She was amazing!  She recommended that I get another model (not available on the website), but she was not sure if I would be able to get it in time for Rooney’s surgery.

I asked her to send me this new model, knowing that it was better late than never (I knew that I needed it for the next 2 months or so anyway), and she kindly did so :)

I also inquired on how I should go about sending back the initial harness, and was pleasantly surprised to hear that I could simply donate the harness to my local vet or animal shelter (which we gladly did – we got our second dog, a 4-6 year old German Shepherd named Mika) from a no-kill shelter, and we donated the harness to them).

We got the new harness in time for his surgery, and he seems to be recovering well, the TPLOs are healing nicely – although he did manage to rip a muscle in his leg afterwards (hopefully the harness will help us avoid a second surgery).

You and your team truly are animal lovers and have made our lives so much easier…and Rooney is especially thankful for your help!

Thank you for everything – you guys are the best!!!
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Shelley, Marc, Mika and especially Rooney
Yes, we are very happy with our purchase from TopDog Health!
We purchased the harness and the GlycanAid.
We started to give it to our min-pin regularly and haven’t had to give her the carprofen in over 2 weeks! Yeah!
We are giving it to our Austrailian Shepherd/Sharpei mix who had the TPLO surgery and we think it is helping her recovery time.
We then decided to start giving it to our 11 year old German Shepherd cuz it can’t hurt.  He is not showing signs of joint problems but it can’t hurt an aging dog!
Your emails/website/video information has been a tremendous help and blessing to us!
Thank you so very much  for all that you do to help people and their pets!

 
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Silvia & Matthew

Dear Dr. J,

On July 19, 2013, Kona had TPLO surgery on her right knee.  It was such a difficult decision whether to have this surgery or not.  This would be Kona’s third knee surgery (same knee!)  The previous two surgeries were unsuccessful.  Kona is an avid hiker, swimmer, and all around very athletic girl.  The pain she was experiencing indicated to us that TPLO was our final answer.  We knee the surgery would be a tough one, tougher than the previous two.  But we had no idea what was really involved until we got her home after four nights at the vet hospital post surgery.

Kona walked out of the hospital with a square shaved area on her rear from the epidural, a narcotic pain patch on her left rear leg, a sling, pain pills, anti-inflammatory pills and a list of rules and instructions.  Once we got her loaded into the back of the SUV, she then had a 2-1/2 hour drive home to our mountain community, curving roads and all.  She was in so much pain it was horrible to watch.  We got her settled in the house, but she wasn’t comfortable for days.  I spent the night on the floor with her trying to keep her comfortable.  Neither of us got much sleep.  I sure was questioning myself about doing the right thing for her.  She had no interest in food and not much in water.  I hand fed her for several days so that we could get her pills down her with something on her stomach.  Thank goodness I am retired and was able to just sit and care for my girl.  She needed that one-on-one care for about 7-10 days.  At about day three or four, I couldn’t stand watching what she was going through and after a very unsatisfying chat with the vet that did the surgery, I decided to go online and see what more information I could find about post TPLO surgery.  Thanks goodness I found Dr. J and Top Dog Health!  I immediately saw that this was a site that would help me and downloaded everything I could from him.  In the first video, Dr. J says “Take a deep breath, we are going to get through this.”  It was exactly what I needed to hear.  A vet that understood I was having trouble and fearful for my dog.  Dr. J took me through everything on what to expect, how to help her in every aspect.  I followed his instructions to the tee!  Not only did it help Kona, it helped me!  I was seeing progress and felt like I was an active participant in healing my dog.

Upon our first follow-up appointment with the surgeon, he was very pleased with Kona’s progress and told us to keep up the good work.  I told him the only reason we both survived the first four weeks was because of Dr. J and his instructions.  We started Kona on the Glycanaid-HA supplements at this point.  Her healing process seemed to speed up and she was using her leg more.  We were all housebound for the full eight weeks, no stairs, no running, etc.  Again, sure glad I was able to stay home and watch her every second.  At the eight week check-up with the surgeon, he of course x-rayed her and stated that her knee is completely stable and healing perfectly.  He stated “I wish all my patients were doing this well at eight weeks, keep doing whatever it is you are doing.”  I had printed up the materials from Dr. J’s site and recommended to him that he provide this thorough of a guide and information to all of his TPLO patients, it is what saved Kona and I.  He assured us that he would, and I truly hope that he does.  We needed this information up front, not finding it on my own.

As of today we are almost five months into Kona’s recovery time.  She still pulls her leg up occasionally when she trots, but bears full weight on it most of the time.  She hiked with me for two miles and did great!  She swims on a regular basis too, but no more bounding into the water, nice slowly emerging is the goal.  Because Kona is 7 years old, has had two previous knee surgeries, and some hip dysphasia on the right side, she will never be 100%.  We were just hoping to get her out of pain and able to continue to do the sports that she loves.  With TopDog Health and Dr. J, we have achieved that goal.  Words alone could never express our gratitude for providing the very best advice, video demonstrations, and joint supplement on the market. I am convinced that the outcome for Kona would not have been as positive without the help and guidance provided by TopDog Health.  I wish everyone that out there that is considering TPLO surgery for their pet, or has had it, contact Dr. J and TopDog Health now.  No matter how great the surgeon and/or vet, this program is the answer to an informative surgical decision and successful recovery!

Again Many Thanks for all that you have provided to our family!
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5 star glycanaid review
Mike & Deanne Johanson & Kona

I would just like to take a moment to thank you for your unmatched help in the recovery of my Boxer, Pago. He tore his ACL and Meniscus last January running in the snow.  He had TPLO surgery with some instructions; however, your information on your website was invaluable.  He and my other dog are both on GlycanAid.  You gave us step by step instructions to his rehabilitation and it’s one year later with no problems. Pago is 11 years old and is slowing down, but for a Boxer it’s unbelievable!  Thank you, thank you, thank you!!  We couldn’t have done it without your helpful website.  We live 2 hours from Seattle and required a ferry service to get to the clinic; so it was prohibitive for us to go there for rehab.  You gave us a workable situation at home.

 

 
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Deb Allen & Pago

Hello!  I am a veterinary assistant in a veterinary hospital, but my purchase was actually for my sister.  Her 4 year old lab mix had a TPLO procedure done and I wanted her to have some guidelines for at home care to help with the healing of her knee as she is a very active dog.  I thank you for having such a product available to help people help their animals.  Thank you.

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Jessica

Hi Dr. James,

I wanted to tell you that your recovery guide was extremely  beneficial to me and my husband as we rehabbed Bayle after her first surgery (tightrope)  and then her second (TPLO).  Her second knee went out about 6 months after the first. It’s unfortunate, but know that this happens a lot.

She is doing extremely well and her legs are very stable.  I would have preferred the vet did TPLOs on both legs, but we shall see as time wears on . From what I understand, the tightrope procedure usually was done on smaller dogs, but is now showing durability and strength in larger, active dogs.

I certainly will go back to using your joint product – appreciate the discount coupon.  Again, thanks for your help – the information you provided was right on  to get our Baylee back on track and am sure it will help others who encounter same situation.

Thanks again, take care,

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Chris Mara & Bayle

We found the TopDog Rehab guide for TPLO surgery on the same day that  our 5 year old Golden Retriever, Angus, had his first TPLO surgery. Thank goodness we did. Without the TopDog guide, we would have been at  a considerable disadvantage in terms of helping Angus to heal and  regain mobility and strength. Our orthopedic veterinarian provided about three typed pages of confusing notes. They explained the  immediate post-op care for the first three days and what to watch for  in terms of abnormal reaction to the surgery. They also contained  general instructions to show up for an x-ray in eight weeks and then
to start movement … and not much else.

The TopDog guide, on the other hand, provides step-by-step information for the first few days and then for every week during the process. It  also contains photos and you can view related videos on the TopDog website. I firmly believe both the dog and the owners are helped by  these guides.

Angus needed TPLO on his other leg four months after the first surgery (this was not a surprise. We knew at the start he would need both  done). When the second surgery was completed I needed to download and  print a new copy of the TPLO guide. Why? The first one was so well-worn and dog-eared that it was falling apart. That’s how much use it  got. And after 8-10 weeks, the second guide was in the same condition.

I recommend the TopDog TPLO rehab guide without hesitation. It helped  our beloved dog heal more quickly and become stronger faster. And it  helped my husband and me get through a very stressful experience with  more confidence and assurance than we would have with just the  information provided by our vet. The TopDog guide was free. I would  have gladly paid for it … twice.

 
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Maureen MacDonald & Angus

My 3 year old German Shepherd Dog “Baron” was scheduled to have TPLO Surgery on his back left leg on February 22, 2010.  Not knowing anything about Post Surgery, I looked on-line and came across the most incredible site, “Top Dog Animal Health & Rehabilitation”! It has been the most wonderful thing in helping with Baron’s recuperation.  Not only did the TPLO Post Surgery booklet down load and print in a snap, they check in with you weekly via e-mail to give you reminder tips, etc.  Having followed the instructions pretty close to their recommendations, you can really see a difference.  Baron is almost into week 5 and he’s doing amazing.  The physical therapy exercises helps him to actually use his energy, but at the same time help in the healing process.  The short video’s on how to approach each exercise are worth a few short minutes of your time to ensure each exercise is done properly. Once I found out they also are on Facebook, my life just got better.  You can talk to people who are going through what you are.  Everybody is there to support you, and offer advise on something that they also encountered and maybe had a solution.  It just works.

Thank you Dr.J and staff for all you’ve done and continue to do for my “Baby Bear”

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Sandy Risner & Baron

Our 2 year old American Bulldog, Meathead, had his TPLO on March 14, 2011.  Even though we are only two weeks into his recovery I wanted to write and say what a help TopDog has been to my husband and me.  Post-op day 3 we brought Meathead home and his leg was extensively bruised and swollen.  They kept him an extra day due to the amount of the swelling and oozing he was experiencing.  I’m a registered nurse and I have a background in joint surgeries, but I can’t imagine someone with no medical knowledge feeling confident caring for a pet following this type of surgery.

Before Meathead ever came home I’d done a ton a research on what to expect, but I wanted to find something that could be a reference for my husband on the nights that I’m at work.  I found that in TopDog.  Your week to week guide was exactly what we needed.  Week one:  Ice the leg!  There’s my husband was in the pen with Meathead, the ice pack and a towel.  Week two:  Moist heat, massage and passive range of motion.  Again…  There’s my husband in the pen with Meathead.

 Not only are your instruction technically correct, but I think that by spending the time with Meathead in the pen he gets bonding time with us.  Meathead isn’t accustomed to being confined all the time and sometimes I can tell he’s getting depressed and anxious.  The time we spend with him icing, massaging or moving the joints still allows for time to snuggle with Meathead.

Meathead has his first follow up appointment tomorrow!  Crossing my fingers that everything is on track.

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Sara E. Petr & Meathead