Credit Card Safeguard – We do our best to provide a safe and convenient online shopping experience. When you make a purchase at topdoghealth.com, we save your credit card details for a faster, easier checkout the next time.
- We safeguard the integrity of our customers’ credit card information.
- If your credit card or debit card (“credit card”) is used in an unauthorized manner on our site (as determined by your credit card company), we will cover whatever amount your credit card company doesn’t — up to $50 per each unauthorized transaction.
- If you’re not comfortable shopping online and would prefer to make your purchase via telephone, please call at 1-888-504-2220
- Send us an email message at [email protected]
- Call us at 1-888-504-2220
- Write to us at:
TopDog Animal Health & Rehabilitation, 607 East Main Street, Meriden, CT 06450.
If our information practices change in the future, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears at the end of this policy. You may exercise your choices about how we collect and use your information at any time.
What kind of information does topdoghealth.com collect?
We collect information, such as name, email, postal addresses, phone and credit card numbers from you when you visit our website or one of our stores, place an order online, by phone, make an in-store purchase, create and save an account with us online, or participate in a contest, sweepstakes, promotion, or survey. We maintain a record of your product interests and the purchases you make online or by phone and in our stores, and may also acquire information about you from our joint marketing partners, from unrelated third parties and from our affiliates.
How does topdoghealth.com use my information?
When you place an order or make a purchase at topdoghealth.com, we use your personal information to process your order, send you e-mails to confirm your order, or to contact you via phone, postal mail, or email if we have other questions regarding your order or purchase. When you place an order, make a purchase, or save your information online, we will use your e-mail and postal address to send you information about our products, services, contests, promotions and to help us learn more about your shopping preferences. If you participate in a contest or promotion (online or over the phone,), we may use your personal information to send you e-mails, postal mail, or telephone calls (including text messages) regarding our products, services, contests, and promotions. From time to time, we may use this information to contact you via e-mail, postal mail, or telephone to learn more about your shopping preferences. You always have the choice not to receive marketing information or calls. In addition, we may use information about you and your product interests and purchases from us and our affiliates, to help us improve our site design and your online and in-store shopping experiences. We may contact you, subject to the choices you have made via email, postal mail, or telephone, to conduct market research and to learn more about how we can improve our product offerings. To serve you better, we may combine information you give us and information about your product interest and purchases with information from third parties, including demographic information and information that is publicly available. We may also combine this information with other information from our affiliates. We use that combined information to enhance and personalize your shopping experience with us and to communicate with you in accordance with this policy.
Does topdoghealth.com share my information with third parties?
How do I exercise my choices about receiving promotional communications?
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or our affiliated brands, or if you do not want us to use your information to enhance your shopping experience, please let us know by calling us at 1-888-504-2220 or writing us at TopDog Animal Health & Rehabilitation, 607 East Main Street, Meriden, CT 06450 or by sending us an email message at [email protected] Please be sure to include your full name and the email address you used when you registered with or made a purchase from us. If you ask us to remove your name and address from our promotional lists, we will maintain your name in a “do not contact” file to ensure that we can honor your request. Please note that e-mail requests to update your personal information may take up to ten (10) days to process, and postal requests may take six (6) to eight (8) weeks to process, during which time you may continue to receive communications from TopDog Animal Health & Rehabilitation. Please also note that when you purchase from us, we will continue to confirm your order by email. In addition, we may also need to contact you via phone, email or postal mail with other questions regarding your order.
How does topdoghealth.com protect childrens’ privacy?
TopDog Animal Health & Rehabilitation is concerned about the safety of children when they use the Internet and will never knowingly request personally identifiable information from anyone under the age of 18. Topdoghealth.com does not allow purchasing of merchandise over the internet of anyone under the age of 18 without the supervision of an adult.
For our customers using Internet Explorer 6.0
If you are shopping on topdoghealth.com using Internet Explorer 6.0 and are having difficulty accessing the site, please check your privacy settings in your browser and set them to “Medium.” If you do not wish to change your privacy settings to “Medium” and you are currently using the “Medium High” or “High” settings, you may choose to override your current cookie handling practices for individual sites that you specify. Please click here for instructions. As always, you can place your order by phone at 1-888-504-2220. To change your privacy settings to “Medium,” select “Internet Options” from the “Tools” Menu. Click the “Privacy” Tab. Set the Privacy Slider to “Medium.” Click “OK.” To override your current cookie handling practices for individual sites, select “Internet Options” from the “Tools” Menu. Click on the “Edit” button in the “Override cookie handling for individual websites” section. This will open the “Per Site Privacy Actions” dialogue box. Type “www.topdoghealth.com” in the “Address of Website” box. Click the “Allow” button. Click the “OK” button, then close the “Per Site Privacy Actions” dialogue box. Click the “OK” button to close the “Internet Options” dialogue box and apply your changes.
Is my information secure?
Protecting your order information is important to us. We use Secure Sockets Layer (SSL) technology to protect your online order information as it is transmitted over the Internet. Some versions of browsers and firewalls do not permit communication through secure servers like the ones we use to process orders. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from “http” to “https.” If your browser or firewall doesn’t support SSL, you will not be able to connect to the server, which means you won’t be able to mistakenly place an order through an unsecured connection. If you cannot access the secure server for any reason, please place your order by phone at 1-888-504-2220.
What about links to other websites and services?
The topdoghealth.com website may contain links to other sites. TopDog Animal Health & Rehabilitation does not control the privacy policies or practices of these websites. You should review those policies before providing any personal information. TopDog Health is not responsible for the content or practices of any linked websites and we provide these links solely for the convenience and information of our visitors.